PREGUNTAS FRECUENTES

We currently ship to Peninsular Spain, Balearic Islands, Portugal, France, Germany, Netherlands, Italy, Luxembourg, Belgium.
At the moment, we do not ship to the Canary Islands, Ceuta, Melilla, Azores, and Madeira.

Shipping to mainland Spain is free for orders over €40 and €3.99 for orders under €40. To check shipping costs for other delivery zones, please visit our shipping policy.

Delivery is within 24 hours for orders within mainland Spain placed before 13:00. For the Balearic Islands, delivery time is 2-3 days, for Portugal it is 1-4 days, and for other countries we ship to, it is 3-7 days. You can consult our shipping policy for more information on shipping methods and costs.

If you have not received your order within the expected timeframe and have not heard about your package, please email us at info@itecamsport.com so we can investigate what happened.

You can check the status of your orders in your account. Additionally, as soon as your package leaves our warehouse, you will receive an email with a tracking number and a link so you can see its location in real time.

If you need to make a change or cancel a purchase, contact us as soon as possible by phone or WhatsApp at 722 15 48 28. If the order has not yet been packaged, we will manage it without problems. Once shipped, we will not be able to make changes.

Check your spam or promotions folder. If you still can't find it, check if the email you entered when purchasing is correct or contact us to verify if your purchase was registered correctly.

Yes, if the size doesn't fit or you're not satisfied with the product, you can exchange or return it.

Exchanges are free from €19.99 (valid for the Peninsula and for amounts under €19.99, the cost is €3.99).

Returns are free for collections made in the Peninsula (shipping costs will not be refunded if any were incurred). For the Balearic Islands, the cost is €12. For other European countries, the cost is €15.

*Only one free size exchange is allowed. From the second exchange onwards, the cost will be €3.99.
*Only 5 items per customer can be returned each year.

You have 20 days from the date of purchase. After this period, you will no longer be able to request an exchange or refund.

Email us at info@itecamsport.com or send us a WhatsApp message or call us at 722154828 to request an exchange or return.

We only collect items that are unused and unstained. They must be returned in their original packaging and in the same condition as they were delivered. Do not cut the tag unless you are sure you are going to keep it.

Pack the order in a sealed bag without damaging the products.

You can pay for your order with a card, PayPal, Apple Pay, or Google Pay.

On the checkout screen, you will see a box that says "Discount Code" or "Add Discount". Type it there, click "Apply" and you will see how your purchase total is updated before paying.

This is usually due to one of three reasons: it has expired, it cannot be combined with other offers, or it has not been entered correctly. If you believe it should work, please contact us at info@itecamsport.com or by calling 722 15 48 28.

Once your purchase is complete, we will send you an email confirming your order. If you do not receive it, please let us know so we can check if your purchase was successful.

No, adding products to your cart does not guarantee their reservation. The product will not be yours until you complete your purchase.

You will find a size chart on each product page. If you don't know how to take measurements, visit our size guide.

You can contact us to find out when it will be available again.

If you receive a defective product or one that does not match your order, please contact us at info@itecamsport.com.

In our guide to caring for mountain sportswear, you will find instructions and tips for properly washing your mountain gear.

We recommend you have one because it will be all advantages. If you have an account, you can speed up your next purchases, as you won't have to re-enter your details, and you can check your order history.

You can create your account using the user icon at the top of the website.

Yes, once you access your client panel, you will be able to edit your addresses and contact information.

We're sorry to see you go. If you wish to delete your data and permanently close your account, please send us an email at info@itecamsport.com.

You can contact us at info@itecamsport.com or by phone and WhatsApp at 722 15 48 28.

We will be happy to assist you Monday through Friday, from 9:00 a.m. to 5:00 p.m.